Privacy Policy

1. Introduction

TravelCore Collective, a division of TravelMation (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel planning services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name, email address, phone number, and mailing address
• Passport information and travel document details (for booking purposes)
• Date of birth and gender (as required by travel suppliers)
• Payment and billing information
• Travel preferences, dietary requirements, and special needs
• Emergency contact information

2.2 Automatically Collected Information

When you visit our Site, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• IP address and geographic location
• Pages visited, time spent, and navigation patterns
• Referring website and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• To process and manage your travel bookings
• To communicate with you about your reservations and travel arrangements
• To provide customer support and respond to inquiries
• To send promotional offers, newsletters, and travel recommendations (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or unauthorized access

4. Information Sharing and Disclosure

We may share your information with:

• Travel Suppliers: Airlines, hotels, cruise lines, tour operators, and other vendors necessary to fulfill your bookings
• Service Providers: Third parties who assist us with payment processing, email delivery, analytics, and customer support
• TravelMation: Our parent organization for operational and administrative purposes
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their direct marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze site traffic and usage patterns
• Deliver targeted advertising (where applicable)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records may be retained for up to seven (7) years for tax and legal compliance purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, contact us at [email protected].

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. By using our services, you consent to such transfers. We take appropriate safeguards to ensure your data remains protected.

11. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: